Home Technology Genesys Cloud CX achieves Cyber Essentials certification  
Our website publishes news, press releases, opinion and advertorials on various financial organizations, products and services which are commissioned from various Companies, Organizations, PR agencies, Bloggers etc. These commissioned articles are commercial in nature. This is not to be considered as financial advice and should be considered only for information purposes. It does not reflect the views or opinion of our website and is not to be considered an endorsement or a recommendation. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third-party websites, affiliate sales networks, and to our advertising partners websites. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish advertised or sponsored articles or links, you may consider all articles or links hosted on our site as a commercial article placement. We will not be responsible for any loss you may suffer as a result of any omission or inaccuracy on the website.

Genesys Cloud CX achieves Cyber Essentials certification  

by uma

 

London – 14-June 2022 – Genesys®, a global cloud leader in customer experience orchestration, has announced the Genesys Cloud CX™ platform has achieved Cyber Essentials certification, under the newly revised standard issued in January 2022. The achievement of Cyber Essentials is a milestone for Genesys Cloud CX, as it attests that the platform’s security controls meet the requirements set forth by the UK government. 

The Cyber Essentials scheme is a UK government-backed framework supported by the National Cyber Security Centre (NCSC). It helps protect organisations, no matter the size, against a whole range of common cyberattacks on networks, computers, servers and other elements of IT infrastructure.  

With the certification, Genesys can now provide the UK government departments with cloud contact centre solutions to help unify customer and agent experiences across phone, email, chat, text and social channels. The certification is indicative of the application and effectiveness of the security controls in place to protect Genesys customers’ data. 

“We are delighted to be recognised by the IASEME and NCSC for our commitment to improving cybersecurity and protecting citizens’ data,” said EJ Cay, Vice President, UK and Ireland at Genesys. “The Cyber Essentials certification gives us the opportunity to be part of the government’s digital transformation journey and deliver true personalisation at scale.” 

The Cyber Essentials certification announcement follows the recent news that Genesys has achieved certification and completed independent auditing with the German Federal Cloud Computing Compliance Criteria Catalogue (C5) standard for Genesys Cloud CX. Achieving C5 certification further demonstrates the company’s commitment to protecting the data of its global customer base. The Cyber Essentials certification adds to the growing list of security standards for specific countries that Genesys addresses, including ISO 27001, SOC 2, C5, IRAP, FedRAMP and more.  

You may also like